Sitio: 08818 Sant Pere De Ribes, Spain
Empleo: Director Global Service Centre EMEA
Formación: Thames Valley University (), University of Leicester ()
Idioma: Spanish, English, Italian
Experiencia: CA Spain (Computer Associates) (Global Service Center Manager - EMEA), CA, (Global Service Center Manager), CA Spain (Computer Associates) (EMEA Customer Care Manager), CA UK (Computer Associate) (Customer Advocate), CA UK (Computer Associates) (Inside Customer Relationship Manager), CA UK (Computer Associates) (IT Support Representativ...
Busco: To whom might be visiting this profle: Unfortunately, XING is not working for me and I will stop updatting this profile (as per July 08). If you want or need to get in touch with me, please visit http://www.linkedin.com/in/walteraliani Thank you Walter
Intereses: Atención al cliente, Dirección - Gerencia, Internet, Tecnología - Formación, Tecnología - Helpdesk, Tecnología - Project Management, Comercio exterior
Summary: I am an analytical individual with a strong goal-orientation approach. As the Director for the Global Service Center in EMEA region I have demonstrated my capacity to lead teams with different functions within my current employer. I am keen to accept responsibilities and challenges to motivate teams and develop individual talents within those teams. With a robust record of success in achieving complex objectives and timelines, I consider myself a strong team builder, able to bring energy, enthusiasm and humour to innovate and improve, leading teams to become world-class organizations. My leadership objectives include the pursue of continue improving and team building skills.
Past: Global Service Center Manager - EMEA at Computer Associates EMEA Customer Care Manager at CA Customer Advocate at Computer Associates
Education: Thames Valley University University of Leicester
Industry: Information Technology and Services
Skills: Methodical hands-on manager, process-oriented. Attention to detail, analytical and systematic. Logical decision-maker and skillful problem-solving. Assertive negotiator with sound organisational skills. Accomplished communicator, keen learner and enthusiastic.
Experience: CA (Public Company; 10,001 or more employees; CA; Computer Software industry): Director Global Service Center - EMEA, (July 2008-Present)
Interests: Six Sigma, project management, reading, travelling, spending time with family, rugby union, golf, squash.
Interests: career opportunities, job inquiries, business deals, getting back in touch
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